Return Policy Page

Conditions for Returns

1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn

2. The product must include the original tags, user manual, warranty cards, freebies and accessories

3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Zn India packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box

NOTE: It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in process of your return.


Returns Policy

1. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request on the app or website within 14 days of the delivery date.

2. For selected categories, we accept a change of mind: Men’s Fashion, Women’s Fashion, Men’s bags, Women’s bags, Luggage & Suitcase, Bedding, Bath. Exceptions are women's intimate apparel, men's innerwear, swimwear, eyewear, jewellery, watches, duffel bags, shoe-care.

3. For device related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For seller warranty, please contact the seller. The contact details of the seller can befound on the invoice. For brand warranty, please refer to the Brand Contact List. For more information on warranty claims please view our Warranty Polic.

Returns Policy per Category

1.Phones and Tablets

Phones, Tablets, Earphones & Headsets

Phones and Tablets 14 Days; Return and refund

Not eligible for return if the item is"No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly 

2.Fashion

Clothing, Apparel, Bags, Shoes & Accessories, Women's Intimate Apparel & Men's Innerwear, Eyewear, Jewellery & Watches, Shoecare

Fashion items: 14 Days; Return and refund.

Eligible for return if the item is "No longer needed".

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons

3.Beauty & Health

Beauty, Personal Care & Health

Non-returnable

Hair Removal & Electronic Accessories

14 Days; Return and refund.

eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons

4.Appliances

 14 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly.

5.Computing & Gaming

Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headsets, Headphones, Speakers, Consoles & PC / Video Games

14 Days; Return and refund.

Software

Non-returnable

For software-related technical issues or installation issues in items belonging to the software category, please contact the brand directly.

6.Other Categories

14 Days; Return and refund.

Valid reasons to return an item

1. Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)

2. Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)

3. Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products only